Terms of Service

By accessing or using the services of TriValley Drones, LLC ("Company," "we," "us," or "our"), whether through our website at trivalleydrones.com, email communication, or in-person engagement, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

Electronic Agreement: Your acceptance of a service quote via email, electronic signature, website form submission, or verbal confirmation followed by payment constitutes a legally binding agreement to these Terms. You acknowledge that electronic records and signatures have the same legal effect as written documents under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the California Uniform Electronic Transactions Act.

Capacity to Contract: By accepting these Terms, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.

If you do not agree to these Terms, you must not use our services or website.

2.1 Services We Provide

TriValley Drones provides the following professional cleaning services:

• Drone Pressure Washing: Drone-based cleaning using Lucid Bots professional equipment for roofs, solar panels, multi-story buildings, and elevated surfaces
• Robotic Ground Cleaning: Lavobot autonomous pressure washing for driveways, parking lots, walkways, and ground-level surfaces
• Traditional Pressure Washing: Manual pressure washing for single-story structures, detailed work, and specialized applications
• Wood Staining & Sealing: Professional treatment for decks, fences, and wood structures
• Driveway Sealing: Protective sealing services following pressure washing
• Documentation: Before/after imagery and service completion documentation

2.2 Services We Do NOT Provide

Unless specifically agreed in writing, we do not provide:

• Structural engineering assessments or certifications
• Building code compliance inspections or reports
• Interior cleaning services
• Repair, renovation, or construction services
• Paint removal or restoration services
• Graffiti removal requiring solvents
• Emergency or same-day services (unless explicitly quoted as urgent service)
• Services outside the San Francisco Bay Area / Tri-Valley region

2.3 Service Limitations

Our services are subject to FAA regulations, weather conditions, airspace restrictions, and site-specific factors. We reserve the right to decline, postpone, or modify services if conditions are unsafe, illegal, or impractical.

3.1 Site Access and Preparation

Client agrees to:

• Provide safe, legal access to the property and work area
• Ensure the site is free from hazards that could endanger drone operations (power lines, obstacles, etc.)
• Clear the work area of people, vehicles, and valuable items before service begins
• Provide accurate building information including height, materials, and known structural issues
• Notify us of any changes to site conditions at least 48 hours before scheduled service

3.2 Permissions and Consents

Client represents and warrants that:

• They own the property or have legal authority from the owner to authorize our services
• All necessary permissions from HOAs, property managers, tenants, or other stakeholders have been obtained
• They have notified adjacent property owners if our operations may affect them
• No local ordinances or private restrictions prohibit drone operations at the location

Client agrees to indemnify us for any claims arising from lack of proper permissions or authority.

3.3 Cooperation and Communication

Client agrees to:

• Respond to our communications within 48 hours
• Provide a designated point of contact available during service delivery
• Report any concerns or issues promptly
• Allow reasonable rescheduling due to weather, airspace restrictions, or equipment issues

4.1 FAA Part 107 Compliance

All drone operations are conducted by FAA Part 107 certified Remote Pilot in Command (RPIC) operators in accordance with Federal Aviation Regulations. We maintain current certification, insurance, and registration as required by federal law.

4.2 Airspace Authorization

Operations in controlled airspace require FAA authorization via LAANC (Low Altitude Authorization and Notification Capability) or manual authorization. Delays in obtaining authorization may require rescheduling at no additional charge to Client.

4.3 Safety and Weather

We reserve the absolute right to postpone, modify, or cancel operations due to:

• Adverse weather (wind, rain, low visibility, temperature extremes)
• Unsafe site conditions
• Airspace restrictions or temporary flight restrictions (TFRs)
• Equipment malfunction or safety concerns
• Any condition that violates FAA regulations or compromises safety

No penalty, fee, or liability attaches to Company for safety-based postponements or cancellations.

4.4 Privacy and Trespass Laws

We comply with California privacy laws and do not intentionally capture images of individuals or private areas beyond the scope of work. Incidental capture of neighboring properties or public areas during operations is lawful under current federal and California law.

5.1 Pricing and Quotes

All quotes are estimates based on information provided by Client. Final pricing may vary based on actual site conditions, surface area, complexity, and time required. We will notify Client of any material price changes before proceeding.

5.2 Payment Terms

• Deposit: 50% deposit required to schedule service
• Balance: Due upon service completion
• Methods: We accept credit card, ACH, check, or wire transfer
• Late Payments: Balances unpaid after 30 days accrue interest at 1.5% per month (18% APR) or maximum allowed by law

5.3 Cancellation and Rescheduling

• By Client: Cancellations with less than 48 hours notice forfeit the deposit. Cancellations with 48+ hours notice receive full refund minus 15% processing fee.
• By Company: If we cancel for reasons within our control, deposit is fully refunded. Weather/safety/regulatory cancellations allow free rescheduling.
• No-Show: Client no-show or denial of site access results in forfeiture of deposit and full balance due.

6.1 Our Insurance

Company maintains $2,000,000 commercial general liability insurance and specialized drone operation insurance covering property damage and bodily injury arising from our operations. Additional insured endorsements available for commercial clients. Certificate of insurance available upon request.

6.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW:

• Our total liability for any claim arising from services shall not exceed the amount paid by Client for the specific service giving rise to the claim
• We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits, business interruption, or data loss
• We are not liable for damage to property caused by pre-existing conditions, Client's failure to disclose material information, or acts of nature
• Claims must be brought within one (1) year of the date of service or be forever barred

6.3 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Company, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Client's breach of these Terms
• Client's lack of authority or permissions
• Inaccurate or incomplete information provided by Client
• Hazardous site conditions not disclosed by Client
• Third-party claims related to Client's use of our deliverables

6.4 No Guarantees or Warranties

Services are provided "AS IS" without warranties of any kind, express or implied. We do not guarantee:

• Complete removal of all stains, algae, or debris (results vary by surface type and condition)
• Detection of all building defects or issues during inspections
• Specific outcomes, timelines, or results
• That services will meet Client's subjective expectations

7.1 Ownership of Deliverables

Upon full payment, Client receives a non-exclusive, perpetual license to use the final deliverables (images, videos, reports) provided by Company for Client's internal business purposes and property marketing.

7.2 Company Rights

Company retains all intellectual property rights in:

• Underlying raw footage and images not delivered to Client
• Methods, techniques, and processes used in service delivery
• De-identified, anonymized data and imagery for marketing, portfolio, training, or demonstration purposes

We may use de-identified images and footage from your project in our marketing materials unless you request in writing that your property not be featured (available for additional fee).

7.3 Client Use Restrictions

Client may not:

• Resell, redistribute, or sublicense deliverables to third parties
• Remove watermarks or attribution (if present)
• Use deliverables for unlawful purposes or to defame any person
• Reverse engineer or replicate our service methods

7.4 Data Retention and Deletion

We retain project data for 90 days after service completion, after which files may be archived or deleted. Client is responsible for downloading and retaining copies of all deliverables. We are not responsible for data loss after retention period expires.

8.1 Information We Collect

We collect only information necessary to provide services:

• Contact information (name, email, phone, address)
• Property information (location, building details, site photos)
• Payment information (processed by third-party payment processors)
• Service metadata (GPS coordinates, flight logs, timestamps)

8.2 How We Use Your Information

• To deliver contracted services
• To comply with FAA and legal record-keeping requirements
• To communicate about services, scheduling, and invoicing
• To improve our services (de-identified data only)

8.3 California Privacy Rights (CCPA)

California residents have the right to:

• Request disclosure of personal information collected
• Request deletion of personal information (subject to legal retention requirements)
• Opt out of sale of personal information (we do not sell personal information)

To exercise these rights, contact us at privacy@trivalleydrones.com. See our full Privacy Policy for details.

8.4 Metadata and Location Data

Images and videos contain metadata including GPS coordinates and timestamps required by FAA regulations. We do not share this data with third parties except as required by law.

9.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law provisions. Federal law governs where applicable (e.g., FAA regulations).

9.2 Jurisdiction and Venue

Any legal action or proceeding must be brought exclusively in the state or federal courts located in Alameda County or Contra Costa County, California. Both parties consent to personal jurisdiction and venue in these courts.

9.3 Mandatory Arbitration

Except for claims seeking injunctive relief or claims under $10,000, all disputes arising from or related to these Terms or services provided shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

• Arbitration shall be conducted in Alameda or Contra Costa County, California
• Each party bears its own attorney fees unless otherwise awarded by arbitrator
• Arbitrator's decision is final and binding
• Judgment on arbitration award may be entered in any court of competent jurisdiction

9.4 Mediation

Before initiating arbitration, parties agree to attempt resolution through mediation. Either party may initiate mediation by providing written notice. Mediation costs shall be split equally.

9.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, both parties waive the right to pursue claims as part of a class action, consolidated action, or representative action. All claims must be brought in an individual capacity.

10.1 Effective Date and Term

These Terms are effective as of the date you accept them (via electronic signature, email acceptance, or website form submission) and remain in effect through service completion and any warranty period.

10.2 Amendments

We may update these Terms at any time by posting revised terms on our website with a new "Last Updated" date. Material changes will be notified via email. Continued use of services after changes constitutes acceptance.

10.3 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including:

• Natural disasters, severe weather, or acts of God
• Government actions, regulations, or airspace restrictions
• Labor disputes, supply chain disruptions, or equipment failures
• Pandemics, epidemics, or public health emergencies
• War, terrorism, or civil unrest

Services postponed due to force majeure may be rescheduled without penalty.

10.4 Termination

Either party may terminate upon written notice if the other party materially breaches these Terms and fails to cure within 15 days. We may terminate immediately if Client poses safety risk or violates law.

10.5 Severability

If any provision is found unenforceable, the remainder of these Terms remains in full effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.

10.6 Entire Agreement

These Terms, together with any signed Service Agreement and referenced policies (Privacy Policy, Liability Waiver), constitute the entire agreement between parties and supersede all prior agreements, oral or written.

10.7 Assignment

Client may not assign or transfer rights under these Terms without our written consent. We may assign these Terms to any successor or affiliate.

10.8 Notices

All notices must be in writing and delivered via email to the contact information provided by each party. Notices are deemed received upon email delivery confirmation.

10.9 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.