1.1 Customer Cancellations:

• 24+ Hours: Full refund of any payments made, no cancellation fee
• 2-24 Hours: Full refund less $50 scheduling fee
• Less than 2 Hours: Refund less $100 last-minute cancellation fee
• No-Show: Full payment due, no refund issued

1.2 Company Cancellations: When TriValleyDrones must cancel due to weather, equipment issues, or safety concerns, customers receive full refund with no fees.

1.3 Rescheduling: Services may be rescheduled at no charge when cancelled more than 24 hours in advance.

2.1 Safety First: Services are automatically cancelled for unsafe weather conditions including high winds, precipitation, or poor visibility.

2.2 No Penalty: Weather cancellations incur no fees for customers and can be rescheduled at no charge.

2.3 Same-Day Decisions: Weather determinations are made on the day of service and communicated as early as possible.

2.4 Seasonal Considerations: During rainy seasons, customers are encouraged to schedule with flexible dates.

3.1 Quality Guarantee: If customer is not satisfied with service quality, concerns must be reported within 48 hours of completion.

3.2 Resolution Options:

• Re-cleaning of unsatisfactory areas at no charge
• Partial refund for specific problem areas
• Full refund in cases of service failure (rare)

3.3 Documentation Required: Satisfaction claims must include photographic evidence and specific description of issues.

3.4 Good Faith Effort: TriValleyDrones will make reasonable efforts to resolve satisfaction issues before issuing refunds.

4.1 Payment Timing: Payment is due upon service completion unless other arrangements are made in advance.

4.2 Refund Processing:

• Credit Card refunds processed within 3-5 business days
• Cash payments refunded by check within 7 business days
• Check payments refunded by company check within 10 business days

4.3 Processing Fees: Credit card processing fees may be deducted from refunds where applicable.

4.4 Refund Method: Refunds are issued using the original payment method when possible.

5.1 Interrupted Services: If service is interrupted due to customer request, weather, or unforeseen circumstances, payment is due for completed portions.

5.2 Prorated Billing: Charges will be calculated based on actual work completed and materials used.

5.3 Continuation Options: Interrupted services can be completed at a later date with additional scheduling.

5.4 Equipment Issues: If company equipment failure prevents completion, no charge for incomplete portions.

6.1 Property Access Issues: If service cannot be performed due to locked gates, missing customers, or access problems, full payment may be due.

6.2 Undisclosed Hazards: If undisclosed property hazards prevent safe service completion, charges apply for assessment and mobilization.

6.3 Additional Work: Any work beyond the original scope requires authorization and separate payment.

6.4 Emergency Services: Emergency service calls have different cancellation terms due to prioritized scheduling.

7.1 Direct Communication: All refund requests and disputes should be communicated directly to TriValleyDrones management.

7.2 Documentation: Customers should provide all relevant documentation including photos, receipts, and communication records.

7.3 Response Time: TriValleyDrones will respond to refund requests within 48 hours during business days.

7.4 Escalation: Unresolved disputes may be subject to mediation or small claims court procedures.

For cancellations, refunds, or policy questions:

Email: Josh@trivalleydrones.com

Phone: (510) 682-0153

Business Hours: Monday-Friday 8AM-6PM, Saturday 9AM-4PM