Privacy Policy

TriValley Drones, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Use our website at trivalleydrones.com
• Engage our drone services (soft washing, inspections)
• Communicate with us via email, phone, or in person

This policy complies with the California Consumer Privacy Act (CCPA), federal regulations, and industry best practices. By using our services, you consent to the data practices described in this policy.

2.1 Personal Information You Provide

When you request services or contact us, you may provide:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, building specifications, site photos
• Payment Information: Credit card, ACH, or payment details (processed by third-party processors; we do not store full payment credentials)
• Account Information: Username, password (if you create an account)
• Communication Records: Emails, phone calls, text messages, and in-person conversations

2.2 Information Automatically Collected

Our website and services automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, referral sources
• Location Data: General geographic location (city/state) based on IP address
• Cookies and Tracking: See Section 7 for details

2.3 Service-Generated Data

During drone operations, we collect:

• Flight Logs: GPS coordinates, altitude, speed, timestamps (required by FAA)
• Images and Videos: Aerial imagery of your property and surrounding areas
• Metadata: EXIF data embedded in images including GPS location, date/time, camera settings
• Inspection Reports: Notes, observations, and documentation created during service

Incidental Capture: Our cameras may incidentally capture neighboring properties, public areas, or individuals. This is a lawful byproduct of aerial operations and not our primary purpose.

2.4 Information from Third Parties

We may receive information from:

• Public records (property ownership, building permits)
• Real estate databases (Zillow, county assessors)
• Business directories and referral partners
• Payment processors (transaction confirmations only)

3.1 To Provide Services

• Schedule and perform drone operations
• Generate quotes and invoices
• Deliver reports, images, and videos
• Provide customer support and address inquiries

3.2 For Regulatory Compliance

• Maintain FAA-required flight logs and records
• Obtain necessary airspace authorizations (LAANC)
• Comply with tax, business licensing, and insurance requirements
• Respond to legal requests, subpoenas, or government inquiries

3.3 For Business Operations

• Process payments and manage accounts
• Analyze service performance and customer satisfaction
• Improve our website, services, and technology
• Train staff and refine operational procedures

3.4 For Marketing (With Consent)

• Send promotional emails, newsletters, and service updates (you can opt out)
• Display de-identified before/after images in marketing materials
• Create case studies and portfolio examples (with specific consent or anonymization)

You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us.

4.1 We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with trusted third parties who help us operate our business:

• Payment Processors: To process credit card and ACH payments (e.g., Stripe, Square)
• Cloud Storage: To securely store images, videos, and files (e.g., AWS, Google Cloud)
• Email Services: To send communications (e.g., SendGrid, Mailchimp)
• Analytics Providers: To understand website usage (e.g., Google Analytics)

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal and Safety Disclosures

We may disclose information when required by law or to protect safety:

• In response to subpoenas, court orders, or legal process
• To comply with FAA, NTSB, or other regulatory investigations
• To prevent fraud, security threats, or illegal activity
• To protect our rights, property, or safety (or that of others)

4.4 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction. We will notify you via email and/or website notice before any transfer.

4.5 With Your Consent

We may share information for other purposes with your explicit consent (e.g., using your project in a case study).

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

5.1 Right to Know

You have the right to request:

• Categories of personal information we collect about you
• Specific pieces of personal information we hold
• Sources from which information was collected
• Purposes for collecting or selling information
• Categories of third parties with whom we share information

5.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., FAA record-keeping requirements, legal obligations, contract completion).

5.3 Right to Opt-Out of Sale

We do not sell personal information. Therefore, there is no need to opt out of sale.

5.4 Right to Non-Discrimination

We will not discriminate against you for exercising any CCPA rights. You will receive the same service quality and pricing regardless of whether you submit a privacy request.

5.5 How to Exercise Your Rights

To exercise CCPA rights, contact us at:

We will verify your identity before processing requests and respond within 45 days (extendable to 90 days for complex requests).

5.6 Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must provide written authorization and we may require verification of both your and the agent's identity.

6.1 Security Measures

We implement industry-standard security practices including:

• Encryption: SSL/TLS encryption for data transmission; encrypted storage for sensitive data
• Access Controls: Role-based access restrictions; password-protected systems
• Physical Security: Secure storage of equipment and hard drives
• Regular Updates: Software and security patches applied promptly
• Employee Training: Staff trained on data protection and confidentiality

6.2 No Absolute Security

Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You use our services at your own risk.

6.3 Breach Notification

In the event of a data breach affecting your personal information, we will notify you promptly as required by California law (typically within 72 hours of discovery).

7.1 What Are Cookies?

Cookies are small text files stored on your device by websites you visit. They help us recognize you, remember your preferences, and improve user experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., login sessions)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track ad performance and retargeting (if applicable)

7.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each session
• Accept cookies with notification

Note: Blocking cookies may limit website functionality. Essential cookies cannot be disabled without affecting core features.

7.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, but you can disable tracking through cookie settings or browser extensions.

8.1 Retention Periods

We retain your information as follows:

• Active Projects: Data retained through service completion and any warranty period
• Completed Projects: Images/videos retained for 90 days unless Client requests longer storage
• FAA Records: Flight logs retained for 2 years (federal requirement)
• Financial Records: Retained for 7 years (tax law requirement)
• Marketing Materials: De-identified imagery retained indefinitely unless opt-out requested

8.2 Deletion

After retention periods expire, we securely delete or anonymize data. You are responsible for downloading deliverables within the retention period. We are not liable for data loss after expiration.

8.3 Exceptions

We may retain information longer if:

• Required by law or regulation
• Necessary for pending legal claims or disputes
• Needed to enforce our rights or defend against claims
• You provide specific consent for extended retention

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at Josh@trivalleydrones.com.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via:

• Email to registered users
• Prominent notice on our website
• Pop-up notification on next login (if applicable)

Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.